Frequently Asked Questions
Everything you need to know about your SKINARMA order.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary depending on your location and selected courier.
What is your return policy?
We offer a 14-day return window for all unused items in their original packaging. Please note that sale items and limited edition collaborations are final sale.
Are your phone cases drop-tested?
Yes, all SKINARMA cases are engineered with high-impact protection and have been drop-tested from heights of up to 8 feet to ensure maximum durability for your devices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer a warranty on your products?
We provide a 6-month limited warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage caused by the user.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.